Reference

How bencal Handles Your Personal Information

When you open an account with bencal, you share personal details with us — your name, contact information, and payment data from wallets like bKash, Nagad, and Rocket.

Account data protectionbKash, Nagad, Rocket payment privacyYour right to access and deleteCookie and device data clarity

Explore the Lobby Read FAQ

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply a layered approach to keeping your data safe — from how payment details are passed through bKash and Nagad to how your account session is managed on mobile. Every piece of personal information is handled with a clear purpose, and we do not keep data longer than necessary for that purpose.

Encrypted Payment Data

Payment details submitted through bKash, Nagad, or Rocket pass through SSL-encrypted channels. We hold only the transaction reference, not your wallet credentials or PIN.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences through your browser settings at any time.

Data Retention Periods

Account records are kept while your account is active and for a defined period after closure, in line with our obligations. You can request deletion of non-essential data at any time by contacting support.

Your Right to Correct and Access

You have the right to request a full copy of the personal data we hold on you, correct anything inaccurate, or ask us to stop using your data for a specific purpose. Requests are handled via our support team.

What We Collect and Why It Matters

bencal Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information needed to run your account — registration details such as your name, email address, and phone number, plus payment transaction records when you fund your account via bKash, Nagad, or Rocket. We also gather device and session data, including your IP address,

1
browser type, and the pages you visit, so we can keep the platform functioning correctly on mobile. Payment data is processed strictly for transaction verification and fraud prevention; we do not store your full wallet PIN or payment credentials on our servers. When you contact our
2
support team, the conversation record is retained to help resolve follow-up queries. We use your data to operate your account, process withdrawals, verify identity where required, and communicate service changes. We do not sell your personal information to third parties for marketing. Third-party service providers who
3
assist with payment processing or platform infrastructure are contractually required to protect your data under equivalent standards. The legal basis for processing your data is the contractual necessity of running your account, along with our legitimate interest in keeping the platform secure. Your use of this
4
platform and the applicability of this policy depends on your local law and eligible region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to request a copy of your data, ask us to correct inaccurate records, or raise a concern about how your information is being handled, our support team is the right starting point. You can reach us through any of the channels below. We aim to respond to data-related requests within a reasonable period and will confirm receipt as soon as your message arrives.

Your Privacy Questions Answered

Below are the questions we hear most often about how your data is handled at bencal. If your question is not covered here, contact our support team directly through live chat or email and we will respond as quickly as we can.

We collect your name, email address, phone number, and country. When you make a deposit via bKash or Nagad, we also record the transaction reference and amount for account verification purposes.

No. We store only the transaction reference and timestamp. Your bKash PIN, Rocket account password, and Nagad credentials are never transmitted to or stored on our systems.

Contact support via live chat or email with your registered phone number. We will compile your data record and send it to you within a reasonable timeframe after verifying your identity.

Yes. You can request deletion of non-essential data at any time. Some records must be kept for a defined period to meet our operational obligations, but we will explain exactly what is retained and why.

We share data only with service providers who support platform operations — payment processors and infrastructure partners. All are required by contract to protect your data to an equivalent standard. We do not sell your data.

Applicability depends on your local law and eligible region. If you are accessing bencal from Bangladesh, you should review whether online account activity of this kind is permitted under applicable local regulations before proceeding.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFootball Winners Club InfoBencal Glossary

How bencal Handles Your Personal Information

Data Handling, Cookies and Account Security

Encrypted Payment Data

Cookie and Tracking Policy

Data Retention Periods

Your Right to Correct and Access

Reach Us About Your Data

Your Privacy Questions Answered

01 What personal data does bencal collect when I open an account?

02 Is my bKash or Rocket payment information stored on your servers?

03 How do I request a copy of my personal data?

04 Can I ask bencal to delete my account data?

05 Does bencal share my data with third parties?

06 Does this privacy policy apply to me in Bangladesh?

Privacy Policy

Related pages

Related pages