Reference

The Terms Behind Your Account

One agreement covers everything you do here: the bKash, Nagad and Rocket deposits you send, the withdrawals that come back to the same wallet, and the games you open in the lobby.

bKashNagadRocketLocal law applies
bencal The Terms Behind Your Account
POLICY HANDLING

Security, Data and Policy Requests

The policy side of the account is run the same way as the wallet side: named, logged, checkable. We keep the identity details you gave at sign-up, your deposit and withdrawal records, and the device and IP pattern behind each login, because those are what let us spot a shared or hijacked account. Cookie data stays on the marketing side and never touches your balance. Ask us what we hold and we will send it; ask us to delete what we are not required to keep and we will act on it.

Account security

Your login pairs a password with a one-time code sent to your phone. Change the number and the old device is signed out, which is what keeps a stolen handset out of your wallet.

Data we hold

Identity details from sign-up, wallet numbers used for funding, and the record of every bKash, Nagad or Rocket transfer on the account. That is the file we check when you ask about a missing credit.

Cookies

Session cookies keep you signed in while you move between the lobby and your wallet page. Analytics cookies show us which pages stall on a slow mobile connection. You can clear either from your browser settings.

Changes and requests

Write to account help to see, correct or remove what we hold. We answer on the same thread, and anything the payment rules require us to keep for audit stays on file.

TERMS SUPPORT

Where to Take a Terms Question

Terms questions are account questions, so they go to the desk that already handles wallet issues. Tap the help button inside your account and a chat opens with your last bKash, Nagad or Rocket transfer visible to the agent on the other side. No repeating yourself. Prefer to write? Send the account number and one line about the clause you are asking on, and the reply lands in the same thread. Closure and correction requests take the same road.

Account chat Opened from the help button on any page of your account, on phone or tablet. The agent sees your recent wallet activity, so a question about a bKash credit starts with the deposit already on screen.
Written request Send your account number and the clause you are asking about. We reply on the same thread, and a written trail helps if the question is about a name mismatch on a Nagad or Rocket wallet.
Closure request Ask in chat and we confirm it in writing before the account is locked. Any cleared balance returns to the wallet you funded from, once the name on that wallet matches the account holder.

Terms Questions We Get Asked

These are the four or five things players in Dhaka and across Bangladesh raise most often about the agreement itself, answered the way our support desk answers them in chat. If your case is not here, open the help button and send the clause you are reading, and we will walk you through it line by line.

They apply from the moment your account is opened and continue for as long as it stays open, covering every login, wallet transfer and withdrawal you make from your phone.

The rules stay the same, but the funding clauses name the rail. A bKash deposit must come from a wallet in your own name, Nagad and Rocket included, and withdrawals return to that same wallet.

Access depends on the law where you are and the regions we serve. Log in from a restricted location and the account can be paused until you are back in an eligible area.

Tell support in chat and we lock the lobby side of the account first. Any cleared balance goes back to the wallet you funded with, after the ownership check on the name.

Send the request through account help with the wallet statement that shows the correct details. We check the name against the deposit record before anything is changed, and confirm on the same thread.

The text on this page is the live version, and any change is flagged here before it takes effect. A copy you saved earlier does not override the current wording.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.